Hekma academy terms and conditions
Kindly Read carefully and feel free to contact us if you have any further inquiries.
Note: these terms and conditions are designed for your feasibility and you agree to be bound by these terms whenever you start online courses.
These are the most important things in your learning journey. No delay from student or teacher would be accepted without any valid reason. Students and teachers should start the class at a perfect scheduled time and make sure to maintain attendance.
Our teachers are highly qualified. However, if they miss their class due to medical emergency or any valid reason, students must confirm the makeup class with the teacher.
Note: If the tutor often comes late or misses the class, contact us through email, WhatsApp, or live chat to resolve your issue.
We offer customized scheduled plans according to the need and feasibility of each student. We discuss your number and hours of classes per month with you when you get yourself registered at Hekma Academy. However, if a student wishes to increase or reduce the number of classes or class hours.
He/she must contact us via hekmaacademy@gmail.com,or WhatsApp number.
If a student makes the first payment in the middle of the month, he/she will be facilitated with only rest of the classes of that month.
However, from the next month, students will be given all the scheduled classes of the month.
Your teacher is responsible for informing you about canceling your extra class, which is not part of your scheduled class.
For example, a month may contain 5 Fridays so before joining Hekma academy, if you have agreed to 4 scheduled classes per month on Fridays, your teacher will cancel that extra 5th Friday class because your payments are hourly based and you only pay for scheduled classes.
We hold the authenticity of canceling the admission of any student, if he/she is found guilty of breaking the academy’s rule, reaching a teacher outside of the academy, or disrespecting the tutor.
We continuously monitor students’ learning quality by determining punctuality, motivation, attendance, discipline, feedback from both students and teachers, and regular learning and progress reports.
–Student Quarterly report
W offer a quarterly report to parents of students under 16. A quarterly report containing the progress, guidelines, and result of students’ 3-month course learning will be shared will the parents. This will help parents keep a check on their child’s progress.
–Student’s Quarterly achievement report
Please subscribe to Hekma Academy and register your email with us to receive student’s Quarterly achievement report, to get updated with Hekma Academy discount offers, gifts, and student’s/teacher delays or class cancellation notification.
We continuously put our efforts to meet your expectations and make the learning process friendly and easy for you. For this, our team may ask for your rating and feedback after a few classes. Please cooperate with us and provide us with your valuable feedback. If you have any complaints, queries, or concerns. Contact us at anytime.
If you want to upgrade or downgrade your automatic or manual monthly subscription. You must inform us through email at hekmaacademy@gmail.com or WhatsApp 2 days before the start of a new month. Otherwise, a change of plan won’t be acceptable and we have the right to cancel your current package with no refund.
We also offer customized schedules, so if a student wishes to add an extra hour into the scheduled class, he/she will need to pay regular study hour rates, which is $8.5usd per hour addition.
We are confident that you’ll love our academy and our best teachers that use smart teaching strategies. However, if you stop your classes or cancel your admission at any point in the course. We will give you a 100% refund for the classes that have not been conducted yet. But it’s your duty to inform us through mail at hekmaacademy@gmail.com or WhatsApp before 2 days of leaving.
Note: If your hours of classes have not been accomplished in any month of your course, you can discuss with your tutor for the arrangement of those classes according to your and the teacher’s feasibility.
Hekma academy respects the privacy of both teachers and students. Your personal information is safe with us and we condemn the sharing of personal information by both teachers and students.
